Reference

How dhaka889 Handles Your Account Data

Your account data — including wallet details linked to bKash, Nagad and Rocket — is collected only to run your account and process your payments.

Account DataWallet PrivacyCookie UseYour RightsData Retention
dhaka889 How dhaka889 Handles Your Account Data
DATA SECURITY

How We Protect and Manage Your Data

dhaka889 applies standard security practices to protect the data your account generates — from registration details to payment records tied to bKash, Nagad or Rocket transactions. We do not retain your wallet PIN or mobile banking password at any stage. Data handling choices — retention periods, cookie use and third-party sharing — are all driven by what is necessary to operate your account and meet applicable obligations. If anything here changes, we update this page and note the revision date at the top.

Encrypted Connections

Account data and payment records — including bKash and Nagad transaction references — travel over encrypted connections. We do not transmit wallet PINs or passwords through our systems.

Cookie Control

We use session cookies to keep your account active. You can manage or clear them via your browser. Blocking all cookies may affect login and certain account functions.

Account Security

Login requires your registered mobile number and a one-time password sent to your device. If you suspect unauthorised access, contact us immediately to freeze the account.

Data Retention

We keep your registration data for as long as your account is open. Transaction records may be held beyond account closure if required by applicable rules.

PRIVACY CONTACT

How to Reach Us About Your Data

Privacy questions — whether about what we hold, how to update your linked wallet, or how to request deletion — are handled through the same channels you use for account help. If your query relates to a bKash, Nagad or Rocket transaction record, have your transaction reference ready when you contact us; it helps us locate the relevant data faster. The right to raise a request applies regardless of your account status, though how it is handled may depend on your region.

Team online

Email Support

Send your data request or privacy concern to our support email. We handle account-related data queries from Bangladesh and respond within a reasonable timeframe for each request.

Live Chat

Our chat window is available for account and privacy questions. Start a session from the site and our support team will pick up your query directly.

Account Settings

Some updates — like changing your registered mobile number or linked wallet — can be done from your account settings without needing to contact our team.

Common Questions About Your Data

These are the data and privacy questions we hear most from account holders across Bangladesh. If what you need is not covered below, reach out through live chat or our support email with your specific request. Keep in mind that access to our platform — and the exact rules around how we handle your data — depends on your local law and the eligible regions we serve at the time. For wallet-specific records like bKash or Rocket transactions, have your reference number ready.

We collect your name, email, mobile number and the wallet you link — bKash, Nagad or Rocket. Device type and session data is captured automatically each time you log in.

No. We never store your mobile wallet PIN or password. Those credentials stay on your device and with your wallet provider. We only record transaction reference numbers.

Yes. Send a written request to our support email and we will compile the account and transaction data we hold, within a reasonable response timeframe.

Contact us through live chat or support email with a deletion request. We will process it and confirm once complete, retaining only records required by applicable rules.

Only with payment processors needed to route your bKash, Nagad or Rocket transactions, and with legal or regulatory bodies when required by the jurisdiction covering your region.

Access and eligibility depend on your local law and the eligible regions we serve. Your right to request data access or deletion applies regardless of your current account status.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.